If you guys have any questions about this laptop or about my experience with HP’s “quality service” feel free to leave a comment or two. Also if you guys had any experience in the past with HP’s products or their service, leave a comment about your experience. Was it bad? Was it good? Im just curious.
Thanks for watching my video!!!
Watch my unboxing video here:
Here’s my story so far:
*June 1st – Got the laptop
*Five days later, found out the headphones weren’t working so I sent the laptop to HP’s repair center
*Two week later, got the same laptop back and the headphones were working, but they replaced my GPU from 2GB 6770HD to 1GB 6490HD (I paid $100 more for that GPU!!!)
*Three weeks later, got another laptop that was suppose to replace my first one, but the screen doesn’t work.
*7/13/11 – Called HP for the seventh time and my case manger told me HP will send me ANOTHER LAPTOP to replace the one that was suppose to replace the one before. (THAT’S THREE LAPTOPS ALREADY!!!)
*WILL HP GET IT RIGHT ON THEIR THIRD LAPTOP? OR WHAT WON’T BE WORKING THIS TIME? TO BE CONTINUED???
This is what HP calls “quality service.” First it was their factory making a laptop with the headphone jacks not working. Then it was their repair center where they replaced the wrong GPU on the board. Finally it’s their factory again, but this time the screen doesn’t work. That three strikes already. It’s not only their factory or the repair center, but it’s also their help line. They ignored my calls and replied three days later when they promised to give back a call in a day. IF YOU GUYS ARE THINK ABOUT BUYING PRODUCTS FROM HP THINK AGAIN.
UPDATE 8/26/11: I FINALLY GOT MY SECOND REPLACEMENT IN 1 MONTH AND 2 WEEKS AND THE LAPTOP ACTUALLY WORKS AND IT ALSO HAS ALL OF THE RIGHT COMPONENTS !!! NOW MY NEXT QUESTION IS HOW LONG WILL THIS LAPTOP LAST?!?!?!?
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